SupportHow can we help?
Most answers are in the FAQ. For anything else, our small team reads every e-mail.
Contact us
Write from the e-mail you use to sign in (or say so if you use Hide My Email). Tell us your player name and what happened.
support@tamagofit.app
Delete my account
- Open TamagoFit and tap Settings.
- Scroll down and tap Delete My Account.
- Confirm twice. You're signed out on every device right away.
Deletion is permanent: your monster, player level, achievements, avatars, friends and health snapshots are deleted. Your player name stays reserved for 30 days, and purchase records are kept without any link to you for accounting. What we keep and why.
Can't open the app? E-mail support@tamagofit.app from the address you signed in with and we'll delete it for you.
My steps don't sync
Open TamagoFit: steps sync when the app is open. If nothing moves, check Settings → Health → Data Access & Devices → TamagoFit and allow Steps. Make sure the Health app itself shows your steps for today.
Restore a purchase
In the app, open Settings → Restore purchases while signed in with the same Apple ID. Refunds are handled by Apple at reportaproblem.apple.com.
Report a player
Open the player's friend card and tap Report (offensive name, harassment, other), or Block to hide them both ways. You can also write to us from Settings → Privacy & Friends → Report a problem.
Notifications
Turn them on or off in your iPhone settings (Settings → Notifications → TamagoFit). News e-mails can be turned off in the app under Settings → News emails or with the link in any e-mail.
On Android?
TamagoFit is iPhone-only for now. Leave your e-mail and we'll tell you when it hatches on Android.